Terms and Conditions - Letterbox Lab

Terms and Conditions


Terms and Conditions of Sale

Please read all these terms and conditions. As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.


  1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Hatton Science Communication Limited whose trading name is Letterbox Lab, a company registered in England and Wales under number 10259964 whose registered office is at Moy Road Industrial Estate, Taff’s Well CF15 7QR with email address info@letterboxlab.com; (the Supplier or us or we).
  2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking on the button marked ‘I have read and accept the terms and conditions’. If you do not click on the button, you will not be able to complete your Order. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.


  3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
  4. Contract means the legally-binding agreement between you and us for the supply of the Goods.
  5. Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in the Order;
  6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
  7. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
  8. Order means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
  9. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
  10. Website means our website www.letterboxlab.com on which the Goods are advertised.
  11. Subscription Product means Goods intended to be supplied as instalments on a monthly or bi-monthly basis.
  12. Subscription means a series of repeat payments (repeating after a specified billing cycle) set up by you when you complete your payment details on ordering a Subscription Product.


  13. The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the appearance and contents of the Goods supplied.
  14. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  15. All Goods which appear on the Website are subject to availability.
  16. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
  17. We may make other improvements to the Goods following our own evaluation and receipt of feedback. We will not always notify you of these changes as they may be minor.

    Personal information and registration

  18. When registering to use the Website you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret. See Terms and Conditions of use of this Website above.
  19. We retain and use all information strictly under the Privacy Policy.
  20. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

    Basis of sale

  21. The description of the Goods on our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
  22. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  23. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
  24. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
  25. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

    Price and payment

  26. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
  27. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.
  28. We reserve the right to change the fees for any services and Goods at any time.


  29. We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
  30. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
  31. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
  32. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
  33. We do not deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, we will refund the payment within 10 working days.
  34. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
  35. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
  36. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

    Risk and title

  37. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
  38. You do not own the Goods until we have received payment in full. If full payment is overdue, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

    Withdrawal and cancellation

  39. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
  40. You can cancel the Contract except for any Goods which are made to your special requirements (the Returns Right) by telling us no later than 30 calendar days from the day the Contract was entered into, if you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the Goods in undamaged condition at your own expense. Then we must without delay refund to you the price for those Goods which have been paid for in advance, but we can retain any separate delivery charge. This does not affect your rights when the reason for the cancellation is any defective Goods. This Returns Right is different and separate from the Cancellation Rights below.
  41. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
    1. goods that are made to your specifications or are clearly personalised;
    2. goods which are liable to deteriorate or expire rapidly.
  42. Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
      1. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

    Right to cancel

  43. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.
  44. The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. See below for cancellation policy for Subscription Products.
  45. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg email). You must be able to show clear evidence of when the cancellation was made (e.g. by the date stamp on the email). We will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay.

    Effects of cancellation in the cancellation period

  46. Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

    Deduction for Goods supplied

  47. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

    Timing of reimbursement

  48. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
    1. 14 days after the day we receive back from you any Goods supplied, or
      (if earlier)
    2. 14 days after the day you provide evidence that you have sent back the Goods.
  49. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
  50. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

    Returning Goods

  51. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at Moy Road Industrial Estate, Taff’s Well CF15 7QR without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
  52. For the purposes of these Cancellation Rights, these words have the following meanings:
      1. distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
      2. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.

    Sale of Subscription Products

  53. When you purchase a Subscription Product you agree to a continuous payment authority (CPA) to Hatton Science Communication Limited that will occur repeatedly on a regular basis, starting on the date of purchase and repeated on the same day of the month after a number of months as specified by you (the billing cycle).
  54. You can find the specific details regarding your Subscription Product and CPA by logging in to your account on www.letterboxlab.com and clicking through to the relevant section.
  55. We consider the Contract as described above to be entered on every date that payment is taken via this CPA. The date is the day of the month when the purchase was made, plus the billing cycle(s). If you do not cancel the CPA prior to this date then you are agreeing to enter this Contract.
  56. You have the right to cancel the CPA at any time before a Contract is entered without incurring any costs.
  57. Should you cancel the CPA after the contract has been entered your rights as described above relating to delivery and cancellation still apply.
  58. You have the right to “suspend” your Subscription Product for any amount of time. This action is limited to once within each billing cycle. Under special circumstances we will consider increasing this limit – please contact us at info@letterboxlab.com to discuss.
  59. You have the option to purchase several instalments of a Subscription Product together (a Quarterly Subscription). If you accept this option you agree to pay upfront for three installments that will be delivered one month (or two months) apart, as specified by you.
  60. If you cancel a Quarterly Subscription midway through the billing cycle of three months you will receive the remaining installments of goods paid for before cancellation. If you do not wish to receive the remaining installments please contact info@letterboxlab.com to arrange a refund for the previous payment, minus the cost of the received products based on their price as advertised for a one-month billing cycle.
  61. We reserve the right to change the fees for Subscription Products at any time. We agree to provide 30 days’ notice of such changes.
  62. Whilst we have made every effort to ensure that our Subscription Products fit through most letterboxes, we cannot guarantee that the person who delivers the Subscription Product to you will put it through the letterbox.

    Discounts and offers

  63. From time to time we will offer discounts on our products through the application of coupons to the website store. No two offers can be used in conjunction on a single order unless otherwise specified by us.
  64. If you use a coupon for a discount on the first instalment of a Subscription Product you will be charged the full price on subsequent instalments (see Sale of Subscription Products above).You can find our current discounts and offers here.


  65. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
  66. Upon delivery, the Goods will:
    1. be of satisfactory quality;
    2. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
    3. conform to their description.
  67. It is not a failure to conform if the failure has its origin in your materials.

    Successors and our sub-contractors

  68. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

    Circumstances beyond the control of either party

  69. In the event of any failure by a party because of something beyond its reasonable control:

      1. the party will advise the other party as soon as reasonably practicable; and
      2. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and cancellation.

    Excluding liability

  70. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

    Governing law, jurisdiction and complaints

  71. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
  72. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
  73. We try to avoid any dispute, so we deal with complaints in the following way: If a problem arises with the product or customer service then we invite customers to contact us to find a solution. We aim to respond with an appropriate solution within 5 working days.

Attribution: These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.co.uk).

Terms and Conditions of the Use of this Website

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Hatton Science Communication Limited, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Hatton Science Communication Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Hatton Science Communication Limited and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age (or under the supervision of someone at least 18 years of age) to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age or under the supervision of someone at least 18 years of age.

Intellectual property and acceptable use

  1. All Content included on the Website, unless uploaded by Users, is the property of Hatton Science Communication Limited, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission.
  2. You may, for your own personal, non-commercial use only, do the following:
    1. retrieve, display and view the Content on a computer screen
    2. download and store the Content in electronic form for viewing on devices within your own household
    3. print the Content for use within your own household.
  3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Hatton Science Communication Limited.

    Prohibited Use

  4. You may not use the Website for any of the following purposes:
      1. in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
      2. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
      3. making, transmitting or storing electronic copies of Content protected by copyright for non-personal use without the permission of the owner.


  5. You must ensure that the details provided by you on registration or at any time are correct and complete.
  6. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
  7. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
  8. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions.
  9. We may refuse, at our absolute discretion, any application to register an account or receive our services for any reason whatsoever.

    Links to other websites

  10. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Hatton Science Communication Limited or that of our affiliates.
  11. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
  12. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

    Privacy Policy

  13. Use of the Website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the following: https://www.letterboxlab.com/privacy-policy/.

    Availability of the Website and disclaimers

  14. Any online facilities, tools, services or information that Hatton Science Communication Limited makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Hatton Science Communication Limited is under no obligation to update information on the Website.
  15. Whilst Hatton Science Communication Limited uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
  16. Hatton Science Communication Limited accepts no liability for any disruption or non-availability of the Website.
  17. Hatton Science Communication Limited reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
  18. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
  19. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
  20. To the maximum extent permitted by law, Hatton Science Communication Limited accepts no liability for any of the following:
      1. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
      2. loss or corruption of any data, database or software;
      3. any special, indirect or consequential loss or damage.


  21. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
  22. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
  23. These terms and conditions together with the Privacy Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
  24. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
  25. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
  26. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  27. These terms and conditions will be governed by and interpreted according to the law in England and Wales. All disputes arising under these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

    Hatton Science Communication Limited details

  28. Hatton Science Communication Limited is a company incorporated in England and Wales with registered number 10259964 whose registered address is Britannia House, Caerphilly Business Park, Caerphilly, CF83 3GG and it operates the Website www.letterboxlab.com.
  29. You can contact Hatton Science Communication Limited by email on info@letterboxlab.com.


Terms and Conditions of Gift Vouchers


Use of gift vouchers

Letterbox Lab gift vouchers can be used towards the purchase of eligible products on www.letterboxlab.com. Purchases are deducted from the users’ gift voucher balance. Unused gift voucher balance will be placed in the users’ account. Gift vouchers may be used for part payment of a product and the remaining amount paid by credit or debit card. Gift vouchers do not apply to recurring payments for subscription products, they only apply to the initial payment. No fees apply to Gift Cards.


Gift Vouchers expire one year from the date of issue. Gift Vouchers cannot be used to purchase other gift vouchers. Gift Vouchers cannot be redeemed for cash. Discount coupons cannot be applied for the purchase of gift vouchers

Risk of Loss

The risk of loss and title for Gift Cards pass to the purchaser upon transmission of the Gift Voucher to the purchaser or designated recipient. We are not responsible for Gift Vouchers being lost, stolen, destroyed or used without your permission.

General Terms

The letterboxlab.com general terms and conditions (above) apply. We reserve the right to change these terms and conditions from time to time in our discretion. All terms and conditions are applicable to the extent permitted by law.